Vision Research Report, Recently Announced New Report on “customer experience management market – Global Industry Analysis, Market Size, Share, Growth, Trends, Region Outlook, And Segment Forecasts, 2021 – 2030″.
Global “Customer experience management market” Report 2021 covering manufacturers, regions, segments, forecast to 2030 is that the recent research report with correct information and extremely authentic info. The report provides insights on market share, market size, rate, future trends, market drivers, opportunities and challenges, risks and entry barriers, sales channels, and distributors. The Customer experience management research report focuses on the competitive surroundings that has section on company profile covering product specifications, geographical coverage, recent developments, revenue analysis, and market shares. what is more, the report offers strategic recommendations so as to help the consumers to align business goals.
The Customer experience management market revenue share is set to grow at a yearly rate of 18.0% during 2021-2030, while its valuation is Projected to jump from $ 8.77 billion in 2021 to $38.97 Bn in 2030.
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By Analytical Tools Analysis
The text analytics segment dominated the customer experience management market in 2021 with a revenue share of over 40%. Growing demand for text-based data in comments, feedback, and reviews across numerous digital platforms and offline survey systems across several industries is one of the crucial factors contributing to the growth.
The web analytics and content management segment are expected to witness significant growth over the forecast period. The global web analytics market is expected to gain momentum from the steady rise in marketing automation and online shopping trends across all the digital channels.
Starbucks and Netflix are using artificial intelligence engines and machine learning to create hyper-personalized experiences for customers. With the continuous usage of web analytics, business across the globe can attract more customers. Various companies are also using these tools to attract new customers for goods and services.
By Touch Point Type Analysis
The call centers segment held the largest revenue share of over 32% in 2021. The key segment drivers include the rising adoption of advanced contact center technologies, the emerging role of social media in contact center operations, increasing adoption of virtual and cloud-based contact center solutions, and streamlined customer interactions to achieve high customer satisfaction.
There is elevated pressure on the contact center to provide high-quality services and to meet the constantly evolving consumer needs. To offer improved and notable customer experience management, the companies are increasingly using the capability of contact center analytics. This factor is contributing to the growth of the segment.
The web services segment is anticipated to expand at a significant CAGR over the forecast period. Web CEM organizations provide responsive and mission-critical customer experiences that support several enterprises information platforms.
By Deployment Analysis
The on-premise segment held the largest revenue share of over 61% in 2021. On-premise deployment provides hosting the customer experience management suite or applications on the organization’s server. It is opted by large organizations that prefer their business-critical information to be stored on their servers for enhanced data protection.
Large enterprises have dedicated servers and computing infrastructures that allow them to purchase only a software license or software copy to operate the platform. Moreover, on-premise solutions offer enterprises better management and secure control over their data which is boosting customer satisfaction and brand loyalty.
The cloud segment is expected to witness significant growth over the forecast period. The growth can be accredited to the easy implementation, less cost, easy upgrade, and accessibility. The cloud-based deployment model offers benefits such as faster uptime, fewer disruptions in services, and secure interaction with customers.
Cloud-based solutions are preferred over traditional systems as they are effective and compatible in addressing the rising level of customer expectations. Cloud technology provides the advantage of low-cost integration of a CEM system within the current business environment.
By End-use Analysis
IT and telecom held the largest revenue share of over 24% in 2021. Customer churn has been a major issue for telecom operators, as it is one of the significant factors propelling telecom operators to spend more on retaining their most profitable customers. For IT and telecom industries, customer retention is the growth driver.
Customer Experience Management (CEM) helps telecom network providers to transform from network/resource-centric businesses to customer-centric businesses. Other segments of the market include BFSI, retail, manufacturing, government, energy and utilities, construction, real estate and property management, service business, and others.
The healthcare segment is expected to witness significant growth over the forecast period. The health-related organizations, ranging from pharmaceutical companies to health insurers, are not perceived as the most consumer-centric organizations. There is a wide opportunity across the sector and allied sectors likewise for increasing the implementation of CEM for business process optimization.
By Regional Analysis
North America held the largest revenue share of over 40%in 2021. The rise in adoption of CEM solutions and services by various industries, such as telecom, retail, and banking to foster their customer relationships. Increasing investments in digital channels and marketing by the U.S. and Canadian enterprises are contributing to the growth.
Asia Pacific is anticipated to witness the fastest growth over the forecast period owing to the growing adoption of modern technologies. The continuous rise in the adoption of IoT-based sensors and devices and AI-driven advanced analytics tools to B2C and B2B consumers is one of the significant factors contributing to the growth.
Global Customer experience management market report provides key statistics on the state of the trade and could be a valuable supply of steerage and direction for corporations and people curious about the market. The Customer experience management trade trends and promoting channels analysed. Customer experience management Market discovers numerous topics like regional market scope, product market numerous applications, market size consistent with specific product, sales and revenue by region, producing analysis, Industrial Chain, Market result Factors Analysis, market size forecast, and more. Finally, the practicableness of latest investment comes is evaluated and overall analysis conclusions offered.
Key Players
Market Segmentation
Global Customer experience management Market: Drivers and Restrains
The analysis report has incorporated the analysis of various factors that augment the market’s growth. It constitutes trends, restraints, and drivers that remodel the market in either a positive or negative manner. This section additionally provides the scope of various segments and applications that may probably influence the market within the future. The elaborated info is predicated on current trends and historic milestones. This section additionally provides an analysis of the amount of production regarding the world market and regarding every kind from 2021-2030.
COVID-19 impact on the Customer experience management market
COVID-19 is associate communicable disease caused by the novel coronavirus. for the most part unknown before this happening across the world, COVID-19 has captive from a regional crisis to a worldwide pandemic in precisely a matter of a number of weeks. the world Health Organization (WHO) declared COVID-19 as an epidemic on March 11, 2021.
COVID-19 has compact most the industries across the world by disrupting provide chains and impeding numerous industrial operations. COVID-19-responsive measures undertaken by governments, like lockdown and social distancing, led to the closure of producing plants in the initial stage of the pandemic. With only a few industrial operations allowed, the demand for numerous input product within the industrial sector has declined considerably.
Key Highlights Involved in the Market Research Report: –
Customer experience management Market Study Coverage: It includes key market segments, key makers covered, the scope of product offered within the years thought of, world Customer experience management Market and study objectives. in addition, it touches the segmentation study provided within the report on the idea of the sort of product and applications.
Customer experience management Market executive Summary: This section emphasizes the key studies, market rate, competitive landscape, market drivers, trends, and problems additionally to the gross indicators.
Customer experience management Market Production by Region: The report delivers knowledge associated with import and export, revenue, production, and key players of all regional markets studied area unit coated during this section.
Customer experience management Market Profile of Manufacturers: Analysis of every market player profiled is elaborated during this section. This section conjointly provides SWOT analysis, products, production, value, capacity, and different very important factors of the individual player.
The report delivers a comprehensive study of all the segments and shares info concerning the leading regions within the market. This report additionally states import/export consumption, offer and demand Figures, cost, business share, policy, price, revenue, and gross margins.
Table of Contents
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Deployment Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. Market Dynamics Analysis and Trends
5.1. Market Dynamics
5.1.1. Market Drivers
5.1.2. Market Restraints
5.1.3. Market Opportunities
5.2. Porter’s Five Forces Analysis
5.2.1. Bargaining power of suppliers
5.2.2. Bargaining power of buyers
5.2.3. Threat of substitute
5.2.4. Threat of new entrants
5.2.5. Degree of competition
Chapter 6. Competitive Landscape
6.1.1. Company Market Share/Positioning Analysis
6.1.2. Key Strategies Adopted by Players
6.1.3. Vendor Landscape
6.1.3.1. List of Suppliers
6.1.3.2. List of Buyers
Chapter 7. Global Customer Experience Management Market, By Analytical Tools
7.1. Customer Experience Management Market, by Analytical Tools, 2021-2030
7.1.1. EFM Software
7.1.1.1. Market Revenue and Forecast (2019-2030)
7.1.2. Speech Analytics
7.1.2.1. Market Revenue and Forecast (2019-2030)
7.1.3. Text Analytics
7.1.3.1. Market Revenue and Forecast (2019-2030)
7.1.4. Web Analytics & Content Management
7.1.4.1. Market Revenue and Forecast (2019-2030)
Chapter 8. Global Customer Experience Management Market, By Touch Point Type
8.1. Customer Experience Management Market, by Touch Point Type, 2021-2030
8.1.1. Stores/Branches
8.1.1.1. Market Revenue and Forecast (2019-2030)
8.1.2. Call Centers
8.1.2.1. Market Revenue and Forecast (2019-2030)
8.1.3. Social Media Platform
8.1.3.1. Market Revenue and Forecast (2019-2030)
8.1.4. Email
8.1.4.1. Market Revenue and Forecast (2019-2030)
8.1.5. Mobile
8.1.5.1. Market Revenue and Forecast (2019-2030)
8.1.6. Web Services
8.1.6.1. Market Revenue and Forecast (2019-2030)
Chapter 9. Global Customer Experience Management Market, By Deployment
9.1. Customer Experience Management Market, by Deployment, 2021-2030
9.1.1. Cloud
9.1.1.1. Market Revenue and Forecast (2019-2030)
9.1.2. On-premise
9.1.2.1. Market Revenue and Forecast (2019-2030)
Chapter 10. Global Customer Experience Management Market, By End-use
10.1. Customer Experience Management Market, by End-use, 2021-2030
10.1.1. BFSI
10.1.1.1. Market Revenue and Forecast (2019-2030)
10.1.2. Retail
10.1.2.1. Market Revenue and Forecast (2019-2030)
10.1.3. Healthcare
10.1.3.1. Market Revenue and Forecast (2019-2030)
10.1.4. IT & Telecom
10.1.4.1. Market Revenue and Forecast (2019-2030)
10.1.5. Manufacturing
10.1.5.1. Market Revenue and Forecast (2019-2030)
10.1.6. Government, Energy & Utilities
10.1.6.1. Market Revenue and Forecast (2019-2030)
10.1.7. Construction, Real Estate & Property Management
10.1.7.1. Market Revenue and Forecast (2019-2030)
10.1.8. Service Business
10.1.8.1. Market Revenue and Forecast (2019-2030)
Chapter 11. Global Customer Experience Management Market, Regional Estimates and Trend Forecast
11.1. North America
11.1.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.1.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.1.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.1.4. Market Revenue and Forecast, by End-use (2019-2030)
11.1.5. U.S.
11.1.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.1.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.1.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.1.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.1.6. Rest of North America
11.1.6.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.1.6.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.1.6.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.1.6.4. Market Revenue and Forecast, by End-use (2019-2030)
11.2. Europe
11.2.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.2.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.2.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.2.4. Market Revenue and Forecast, by End-use (2019-2030)
11.2.5. UK
11.2.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.2.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.2.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.2.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.2.6. Germany
11.2.6.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.2.6.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.2.6.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.2.6.4. Market Revenue and Forecast, by End-use (2019-2030)
11.2.7. France
11.2.7.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.2.7.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.2.7.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.2.7.4. Market Revenue and Forecast, by End-use (2019-2030)
11.2.8. Rest of Europe
11.2.8.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.2.8.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.2.8.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.2.8.4. Market Revenue and Forecast, by End-use (2019-2030)
11.3. APAC
11.3.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.3.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.3.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.3.4. Market Revenue and Forecast, by End-use (2019-2030)
11.3.5. India
11.3.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.3.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.3.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.3.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.3.6. China
11.3.6.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.3.6.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.3.6.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.3.6.4. Market Revenue and Forecast, by End-use (2019-2030)
11.3.7. Japan
11.3.7.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.3.7.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.3.7.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.3.7.4. Market Revenue and Forecast, by End-use (2019-2030)
11.3.8. Rest of APAC
11.3.8.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.3.8.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.3.8.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.3.8.4. Market Revenue and Forecast, by End-use (2019-2030)
11.4. MEA
11.4.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.4.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.4.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.4.4. Market Revenue and Forecast, by End-use (2019-2030)
11.4.5. GCC
11.4.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.4.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.4.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.4.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.4.6. North Africa
11.4.6.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.4.6.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.4.6.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.4.6.4. Market Revenue and Forecast, by End-use (2019-2030)
11.4.7. South Africa
11.4.7.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.4.7.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.4.7.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.4.7.4. Market Revenue and Forecast, by End-use (2019-2030)
11.4.8. Rest of MEA
11.4.8.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.4.8.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.4.8.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.4.8.4. Market Revenue and Forecast, by End-use (2019-2030)
11.5. Latin America
11.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.5.5. Brazil
11.5.5.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.5.5.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.5.5.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.5.5.4. Market Revenue and Forecast, by End-use (2019-2030)
11.5.6. Rest of LATAM
11.5.6.1. Market Revenue and Forecast, by Analytical Tools (2019-2030)
11.5.6.2. Market Revenue and Forecast, by Touch Point Type (2019-2030)
11.5.6.3. Market Revenue and Forecast, by Deployment (2019-2030)
11.5.6.4. Market Revenue and Forecast, by End-use (2019-2030)
Chapter 12. Company Profiles
12.1. Adobe
12.1.1. Company Overview
12.1.2. Analytical Tools Offerings
12.1.3. Financial Performance
12.1.4. Recent Initiatives
12.2. Avaya Inc.
12.2.1. Company Overview
12.2.2. Analytical Tools Offerings
12.2.3. Financial Performance
12.2.4. Recent Initiatives
12.3. Clarabridge
12.3.1. Company Overview
12.3.2. Analytical Tools Offerings
12.3.3. Financial Performance
12.3.4. Recent Initiatives
12.4. Freshworks Inc.
12.4.1. Company Overview
12.4.2. Analytical Tools Offerings
12.4.3. Financial Performance
12.4.4. Recent Initiatives
12.5. Genesys
12.5.1. Company Overview
12.5.2. Analytical Tools Offerings
12.5.3. Financial Performance
12.5.4. Recent Initiatives
12.6. Medallia Inc.
12.6.1. Company Overview
12.6.2. Analytical Tools Offerings
12.6.3. Financial Performance
12.6.4. Recent Initiatives
12.7. International Business Machines Corporation
12.7.1. Company Overview
12.7.2. Analytical Tools Offerings
12.7.3. Financial Performance
12.7.4. Recent Initiatives
12.8. Open Text Corporation
12.8.1. Company Overview
12.8.2. Analytical Tools Offerings
12.8.3. Financial Performance
12.8.4. Recent Initiatives
12.9. Oracle
12.9.1. Company Overview
12.9.2. Analytical Tools Offerings
12.9.3. Financial Performance
12.9.4. Recent Initiatives
12.10. Qualtrics
12.10.1. Company Overview
12.10.2. Analytical Tools Offerings
12.10.3. Financial Performance
12.10.4. Recent Initiatives
Chapter 13. Research Methodology
13.1. Primary Research
13.2. Secondary Research
13.3. Assumptions
Chapter 14. Appendix
14.1. About Us
Glossary of Terms
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